Complaint Portal

X-Force Complaint Management System is highly flexible and can be integrated with your own ERP system. Additionally, no matter what your industry is or what it deals with, our solution automates and centralizes your complaints intake and processes. Complaint Management System is the combo of different modules which includes Asset Management, Inventory & Spare Management, Complaint Management, Complaint Tracking, Testing & Checklists, Calibration Management and Workflow & Approvals. With help of CMS i.e. Complaint Management System, you can manage and track your Complaint, their status, it’s capacity to work, and related activities like Allocation, Schedule, running, Testing, Calibration, Rework, Completed, Packing, Ready for Dispatch, etc. These activities can be viewed using devices like Computer, Laptop, Tablet or even your smart phone.

Downloads

You can directly know more about Complaint Portal just by downloading the documents from here.

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Complaint Portal Datasheet Download Link

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Complaint Portal Presentation Download Link

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Complaint Portal Flyer Download Link

Features

Cost Reduction

Streamline complaint management operations are executed and it causes reduction in cost with improved responses and closure time.

Process Made Easy

It Automates the process of assigning complaints and related investigations based on manufacturing location and the product type.

Live Status

  • Admin can give rights to other users who need to track all the complaints & live status will be shown through mail to person who launched the complaint, what kind of action is taken to solve particular problem and can also close compliant.

  • Solution for the complaints

    When user will raise complaint it will be forwarded to the executive who will be on the central system with spares consumption solution will be displayed. And he will then take the necessary steps to solve that complain.

    Capabilities according to requirements

    Implements a global approach to complain handling with multi-site usage, multilingual capabilities, regional reporting requirements and unlimited security levels.

    Total Project Management

    CoMS schedules project management activity on predefined interval and generate calls in system with real-time trending and escalation of potential safety issues.

    Role based Security

    User Management with role based privileges and complaint assignment will be provided.

    Assured responses and solutions

    Using Complaint Portal keeps protection of brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.

    Customized reports

    Customized reports can be generated to show efficiency indices of compliance owner, like Daily, Monthly, Equipment wise, Vendor wise, plant wise cost/expenses analysis, etc.