Streamline complaint management operations are executed and it causes reduction in cost with improved responses and closure time.
It Automates the process of assigning complaints and related investigations based on manufacturing location and the product type.
When user will raise complaint it will be forwarded to the executive who will be on the central system with spares consumption solution will be displayed. And he will then take the necessary steps to solve that complain.
Implements a global approach to complain handling with multi-site usage, multilingual capabilities, regional reporting requirements and unlimited security levels.
CoMS schedules project management activity on predefined interval and generate calls in system with real-time trending and escalation of potential safety issues.
User Management with role based privileges and complaint assignment will be provided.
Using Complaint Portal keeps protection of brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.
Customized reports can be generated to show efficiency indices of compliance owner, like Daily, Monthly, Equipment wise, Vendor wise, plant wise cost/expenses analysis, etc.